We, Car Guys Complete Auto Repair LLC, are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including SMS/text messaging.
SMS Messaging Consent and Disclosure
By providing your phone number and opting in, you agree to receive SMS text messages from CARGUYS Complete Auto Repair LLC regarding service, appointments, account updates, promotions, or other business-related communications. Message frequency may vary, and recurring messages may be sent. Message and data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties for marketing purposes.
Verbal Consent
In some cases, we may obtain your consent to receive SMS messages during a customer service interaction or phone call. When obtaining verbal consent, our representatives will clearly explain:
- The purpose of the SMS communications
- The expected message frequency
- That message and data rates may apply
- How to opt out of future messages
Verbal Consent Script
We would like to send you text messages regarding service, appointments, account updates, promotions, or other business-related communications. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP to any message. Do you agree to receive these text messages?
Confirmation Message
After consent is provided, the customer will receive a confirmation text message:
“You have successfully subscribed to receive text messages from CARGUYS Complete Auto Repair LLC. Message frequency may vary. Reply STOP to opt out or HELP for assistance.”
Record Retention
We maintain records of customer consent, including the date, time, and method by which consent was obtained, in accordance with applicable industry standards and regulatory requirements.
Contact Information
If you have questions about this SMS program, your consent, or how your information is used, please contact us at:
Phone: 810-229-9300
Email: info@thecarguysgarage.com
We may collect personal information, including but not limited to your name, phone number, and email address, when you:
Request information or a quote
Sign up for our services
Opt in to receive SMS/text messages
We use your information to:
Provide estimates for services you request
Send you transactional and informational SMS/text messages
Respond to your inquiries and provide customer support
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing or promotional purposes. We may share your information with trusted partners who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and use it only for customer service purposes.
By providing your mobile number and opting in, you consent to receive SMS/text messages from Car Guys Complete Auto Repair LLC regarding your account, orders, or other transactional information. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
To opt out of SMS/text messages, reply STOP at any time.
We implement a variety of security measures to maintain the safety of your personal information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy, please contact us at:
Email: info@thecarguysgarage.com
Phone: 810-229-9300
Address: 915 S OLD US 23 BRIGHTON MI 48114